Terms, Conditions & Refund Policies
When you shop on our website, you may need to provide personal information including your name, e-mail address, registered address, delivery address, telephone number, payment information and a password. We also store information about your preferences and order history. This allows you to track your deliveries and view items you have browsed and purchased in the past. We will use “cookies” to store information about the way you interact with DumontPerfumes.com (i.e. to keep track of your shopping basket and previous items wish list you are placing an order).
We use your information for the following purposes:
Processing your orders and providing you with services.
For statistical use to understand how we can improve our services.
To serve website content to you
To run and manage any competitions and prize draws.
To manage this website; and with your consent, to inform you of products or offers that may be of interest to you.
Your personal information may be disclosed to reputable third parties who will help process your order. We require all such third parties to treat your personal information as fully confidential. When creating an account, you will be given the option to be added to our mailing list. When submitting your email address or entering any of our competitions or prize draws, you provide one or more of your name, email address, phone and mailing address, and we will use this information to include you in our newsletter list to receive information about promotions, special offers and new additions to the website. You can remove yourself from our mailing list at any time by following the instructions provided on any emails received.
The web site uses industry standard 128-bit Secure Socket Layer technology to encrypt your personal data as it is transmitted to the website. We work with market leading online payment provider PayPal to process your payments securely. For all orders placed on this website, card data is collected directly from you by PayPal and never stored by us.
We also take care to keep your password fully confidential. If you should forget your password, we are unable to send you the original password as it is unavailable to us. You will be asked to create a new password in this situation.
Terms & Conditions
All goods and services supplied by The Perfume Factor are sold subject to the following conditions which do not affect your statutory rights as a consumer.
In these Terms and Conditions THE COMPANY means The Perfume Factor whose office situated at New Jersey and the BUYER means any person or company who buys or has agreed to buy goods and GOODS mean any goods or services supplied by the Company and
CONDITIONS mean the terms and conditions set out in this document. The singular shall be deemed to include the plural, person shall include the firm or company and vice versa.
Unless otherwise agreed in writing, any contract for the sale of Goods shall be subject to the Conditions. Any oral or written terms offered or stipulated by the Buyer shall, if inconsistent with the Conditions, be deemed rejected by the Company. No contract is made with the Company until there has been an acceptance in writing of an order placed by the Buyer.
The prices for the Goods are stated in the Company's quotation or if no quotation are given in the confirmation of order. The Company's prices are fixed for a period as stated in the quotation/order acknowledgement. Thereafter the Company reserves the right to vary prices without notice.
4. QUOTATIONS AND INVOICES:
The right is reserved to amend any errors and/or omissions on quotations, invoices or any other documents of the Company. The quantity, quality and description of the Goods shall be those set out in the Company's quotation or order confirmation.
The Company reserves the right to require payment of the full price of the Goods prior to delivery to the Buyer. The Company shall give written notice of the exercise of this right to the Buyer. If the Buyer fails to make any payment when due then, without prejudice to any other right or remedy available to the Company, the Company shall be entitled to:- Terminate the contract.
The Goods shall be delivered to the address stated in the order confirmation or if no address is so stated then to any trading address of the Buyer. All deliveries will be completed within 30 days of receipt of order - unless otherwise agreed. If delivery cannot be completed within these timescales then option to cancel or refund will be given. Risk in the Goods shall pass to the Buyer upon delivery to the address. The Buyer is advised to insure accordingly.
7. CANCELLATION/VARIATION OF PURCHASE ORDER:
Any order placed by the Buyer can only be varied or cancelled within seven working days of receiving goods. After this time the granting of consent shall be entirely at the discretion of the Company and shall always be subject to the payment by the Buyer to the Company of a sum equivalent to the losses, including loss of profit, cost and expenses of the Company caused by the variation or cancellation.
The Company reserves the right to cancel any order without notice in circumstances where there is a perceived risk of loss or harm to the Company, its employees or others such as a reasonable suspicion of fraud or other abuse.
8. DAMAGE IN TRANSIT: The Company shall not be liable for faulty or damaged Goods unless such fault or damage can be shown by the Buyer to have arisen prior to delivery to the buyer's premises. Any claim by the Buyer which is based on a product defect shall be notified to the Company within 7 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after the discovery of the defect or failure. Following notification the Company will issue a refund if a replacement or the issue a credit in respect of defective Goods it not acceptable to the Buyer. The Buyer must retain the Goods with the original packing for inspection and return them, carriage paid and at the risk of the Buyer to the Company.
9. SITE SECURITY: The Perfume Factor site security as a priority and utilizes the latest technology to protect all details supplied to the site. Customer details (including credit/debit card information) are held on the site only until the transaction has been recorded and are protected by encryption using HTTPS protocol with Secure Socket Layer. Any questions may be directed to our Support Team – firstname.lastname@example.org
We take great care packaging every item to ensure safe shipment to you. Once your order has been processed and we have received cleared payment, your item will be dispatched within 48 hours. Standard Delivery (3-5 working days from dispatch) – is FREE for all US orders. Delivery is expected in 3-5 working days from the date of dispatch. Your order will be delivered
by USPS or UPS and your tracking number is available in the My Account section on the website if your order qualifies for a tracked service.
- Express U.S. Shipping (2-3 business days) 2-3 business days.
- Excluding weekends.
- Starting at $9.95 depending on weight of shipment ordered.
- 1-Business Day shipping (1 business day)
- 1 business day.
Starting at $38.99 depending on weight of shipment ordered.
In some cases, the item can be on its way and take a bit longer to reach to its customer depending on your area, so please wait few more days. Please note if the parcel doesn't arrive to you within 21 working days (exc Sunday & Public
holiday) the item is classified as lost or stolen. Please be patient and wait for this duration. After this period has passed and if your item hasn’t arrived please contact us at email@example.com
Returns, Cancellations & Refund:
If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged) please return the items within 30 days and get full refund. No questions Asked.